SoloTrvlr Terms of Use

Last updated: July 2025

By Using SoloTrvlr.com (our “Website”) or our related Services (“Services”) and any interactions delivered via WhatsApp, Email, Social Media, or other channels, whether as a guest, service provider, or registered user, You Accept These Terms of Use.

PLEASE READ THESE TERMS CAREFULLY, AS THEY SET FORTH THE LEGALLY BINDING TERMS AND CONDITIONS GOVERNING THE ACCESS AND USE OF SERVICES BETWEEN YOU AND SOLOTRVLR LTD. 

By accessing or using SoloTrvlr Ltd. Services in any manner, including, but not limited to, visiting or browsing the Website and/or booking a Consultation with an Advisor:

(1) you expressly acknowledge that you have read, understand, and you agree to be bound by all the terms and conditions set forth in these Terms, including, without limitation, any additional terms, policies or agreements specified and/or referenced below or otherwise incorporated into these Terms,

(2) you expressly affirm, represent and warrant that you meet all of the eligibility requirements set forth in Section 4 of these Terms and that you are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms, and

(3) if you use SoloTrvlr Ltd. Services and/or purchase any Services and/or Consultations on behalf of another person, or an entity, organization, or company, you represent and warrant that you have the authority to bind that person, entity, organization, and/or company to these Terms and you agree to be bound by these Terms on behalf of that person, entity, organization, and/or company (in which case, "you" and "your" as used throughout these Terms shall also refer to such other person, entity, organization, and/or company).

If you do not agree to these Terms, you may not access our Website or use our Services.

1. WHO WE ARE

SoloTrvlr Ltd. is a limited company registered in England and Wales under company number 13169140 at registered address of 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ, provides and makes available Services (as defined in Section 2 below) subject to these Terms of Service (hereinafter, these “Terms”).

2. SOLOTRVLR LTD. SERVICES

SoloTrvlr Ltd. (“SoloTrvlr,” “we” “our,” or “us”) is a platform that connects users with trusted independent local travel advisors (“Advisors”) for personalized one-on-one Consultations (“Services”).

We offer Consultations in 15-, 30-, and/or 60-minute increments over WhatsApp, video, email, and/or telephone call. Consultations may include follow-up notes, summaries, and/or travel suggestions based on your Consultation.

Our goal is to help you explore travel options, get tailored insights, and benefit from local expertise—not to book or arrange travel for you.

We do not operate as a travel agency or tour operator and do not act as agents for hotels, restaurants, activities, or any third-party providers.

We may modify existing Services or offer additional Service types and durations at any time, at our discretion. 

3. TERMS OF SERVICE & OUR CONTRACT WITH YOU
To access our Services, you may be asked to submit a booking, create an account, and/or provide contact details. It’s your responsibility to ensure that the information you provide is accurate and complete.

A legally binding contract is formed between you and SoloTrvlr when we accept your Service booking request or otherwise accept your request to access our Services. We reserve the right to reject any request at our sole discretion.

By booking our Services, you agree to follow any reasonable instructions or guidelines provided by SoloTrvlr or your Advisor, including those related to scheduling, communication, or conduct.

In addition to these Terms, you will be subject to, and responsible for, complying with all Service terms, including, without limitation, the cancellation policy and any other rules, standards, or policies that apply. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking our Services.

4. ELIGIBILITY
You must be at least 18 years old to use our Services. 

By using our Services, you affirm and represent and warrant that you are 18 years old and fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms. 

Any user booking on behalf of someone else confirms they have authority to bind that person or entity to these Terms. 

We are not responsible for false representations of age.

5. FEES, DISCOUNTS & PAYMENT
Service fees are published on our Website and may change at any time.

We may offer promotional discounts (“Promo Codes”) from time to time, including first-time booking codes; referral bonuses; discounts in exchange for post-consultation feedback; and Advisor-specific promo codes. You must use Promo Codes lawfully and only as intended. Misuse may result in your booking being canceled or your account suspended. 

We may offer the ability to purchase gift cards (“Gift Cards”) for use to purchase our Services. Gift Card purchases are solely redeemable for a Consultation or a portion of a Consultation. Only one Gift Card can be used per Consultation booking. All Gift Card purchases are non-refundable and subject to stated expiration dates.

By booking a Consultation, you are agreeing to pay all charges for your booking including the Consultation price and any applicable fees (which may include, but are not limited to: service fees, offline fees, taxes, and any other items identified during checkout (collectively, “Total Price”).

All Service payments are processed securely via Stripe. If payment fails or is reversed, we may cancel your booking and/or block further access to Services.

SoloTrvlr is not VAT-registered and we do not currently charge VAT. If this changes, we will update these Terms.

6. SCHEDULING, CANCELLATIONS & REFUNDS
We understand plans change—but Advisors often spend time preparing for their Consultations in advance. 

As such, our cancellation and refund policy is as follows:

  • You may cancel a Consultation up to 7 days before the scheduled time for a full refund.

  • You may request to reschedule a Consultation up to 48 hours before the scheduled time.

  • If no mutual reschedule time can be found, a full refund will be issued.

  • Cancellations made within 7 days of the scheduled time are not eligible for a refund.

If your Advisor is more than 5 minutes late, or if there is a technical issue on our side, we’ll reschedule or extend your session. We do not issue refunds or time extensions for lateness or no-shows on your part. 

As per Section 5: All gift cards are non-refundable.

7. ACCESS & AVAILABILITY 
Access to our Website is free of charge. Access to our Services is subject to the fees set out on our Website.

It is your responsibility to make the arrangements necessary in order to access our Website and Services.

Access to our Website and Services is provided on an “as is” and “as available” basis. We may suspend or discontinue our Website and Services (or any part thereof) at any time. We may also suspend or terminate your access to our Services at any time for failure to adhere to our Community Guidelines.

We do not warrant or represent that our Website, Services, or any and all of their text, images, audio, video, scripts, code, software, databases, and any other form of information capable of being stored on a computer that appears on, or forms part of, our Website are available in every location of the world or are suitable for use in all these locations.

8. USER CONDUCT 
You agree to use the platform for lawful, personal, non-commercial purposes only. Our Services are intended to be used by the purchaser or gift-card recipient only and may not be redistributed or resold in any format without prior authorization from SoloTrvlr. 

SoloTrvlr has a zero-tolerance policy for harassment, abuse, or inappropriate behavior toward Advisors or our team. This includes—but is not limited to—hate speech, discrimination, sexual harassment, threats, spam, trolling, or any other conduct deemed unacceptable.

Should you engage in any conduct that contravenes our Community Guidelines, we may:

  • Terminate any Consultation without refund

  • Suspend or ban your account

  • Report unlawful behavior to authorities

9. INTELLECTUAL PROPERTY 

All content on our Website, social media channels, emails, and marketing materials—including text, recommendations, branding, summaries, and recordings—is owned or licensed by SoloTrvlr Ltd.

  • You may not copy, reuse, distribute, or redistribute any of our Services, marketing materials, emails, or information derived from a Consultation in full or in part without our express written permission.

  • You may not record, screenshot, or otherwise reproduce any Consultation without the Advisor’s and our prior written consent.

  • By participating in a Consultation, you grant us a non-exclusive, royalty-free, perpetual license to use anonymized feedback or excerpts for training, internal improvement, and/or marketing.

  • If you share feedback or suggestions about the platform, you grant SoloTrvlr a royalty-free, worldwide, perpetual right to use that feedback without obligation to you.

You may opt out of marketing usage by contacting support@solotrvlr.com.

10. PRIVACY AND DATA PROTECTION 
We are committed to safeguarding your personal data. See our Privacy & Cookies Policy for full details on what data we collect and how we use it.

Recording & Use of Data

  • Video, Email, and WhatsApp Consultations are monitored and recorded for note-taking, quality assurance, and product and service improvement purposes.

  • By using our Services, you consent to this recording and monitoring.

Recordings are stored securely on SoloTrvlr servers and may be retained indefinitely. SoloTrvlr reserves the right to delete recordings at its discretion and without notice. Only authorized SoloTrvlr team members have access to these recordings and data. You may email us at any time to request deletion of your recording and anonymization of any transcripts via support@solotrvlr.com. 

11. DISCLAIMERS
Nothing on our Website or Services constitutes professional advice on which you should rely. It is provided for general guidance and information purposes only.

All information is provided by Advisors who have been verified to be knowledgeable of their region by our team. Information and guidance provided by Advisors represents their own opinions and experiences and does not represent the views or opinions of SoloTrvlr.

We make reasonable efforts to ensure Advisors are well-informed, but we make no warranties, representations, or guarantees (express or implied) that this will always be the case, or that information will always be complete, accurate, and up to date. 

We do not endorse or verify any third-party services, businesses, or locations mentioned by Advisors.

Any bookings, purchases, or activities you undertake based on a Consultation are at your own discretion and risk.

To the fullest extent of the law, SoloTrvlr and its third-party Advisors are not responsible for any cancellations, illness, injury, death, or other hardship that may arise while traveling or from following recommendations provided via our Website, Services, social media channels, emails, or marketing material. We always recommend that travelers purchase adequate insurance prior to any trip.

If you spot incorrect, misleading, or outdated information, let us know at support@solotrvlr.com.

12. LIMITATION OF LIABILITY
We do not exclude or limit in any way our liability to you where it would be unlawful to do so; Nothing in these Terms excludes or restricts our liability for any forms of liability which cannot be lawfully excluded or restricted.

We only supply the Services for domestic and private use. We are not liable for business losses. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We are not liable for losses related to false, inaccurate, unverified, or incomplete information provided by our Services, Website, emails, social media channels or marketing materials (whether by Advisors or SoloTrvlr).

We are not liable for any problem that you may have if you purchase goods or services at places recommended by our Advisors.

Our total liability to you arising under or in connection with these Terms, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to the amount you have paid to use our Service(s).

To the extent permitted by law, we exclude any implied terms that may apply to the supply of the Services. In particular, we do not warrant that Services are fit for any specific purpose.

Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire 30 days from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

This clause will survive termination of the contract between us and you.

13. WEBSITE SECURITY & MISUSE 
We take reasonable precautions to protect our Website but cannot guarantee it is virus-free, malware-free, or error-free.

You must not:

  • Introduce malware or viruses

  • Attempt unauthorized access

  • Interfere with the functioning of the Website, including a denial of service attack, a distributed denial of service attack, or by any other means

Any breach may result in legal action under the Computer Misuse Act 1990 and termination of your access.

14. COMMUNICATIONS 
By using our Services, you consent to receiving electronic communications from us, including notices sent to you via email, posted on our Website, and/or via WhatsApp or text message, if you have opted-in to our WhatsApp service.

By using our platform, you agree we may contact you for:

  • Scheduling your consultation

  • Booking confirmations or reminders

  • Changes to your Consultation

  • Post-call feedback

  • Marketing emails (if you’ve opted in)

You can unsubscribe from marketing at any time. All marketing emails from us include an unsubscribe link. If you opt out of emails from us, it may take up to 10 days for your request to take effect and you may continue to receive emails during that time.

You may not opt out of essential communications related to your booking.

15. THIRD-PARTY SERVICES & WEBSITES 
Our services, website, and emails may include links to and usage of third-party services (e.g., Google, Stripe, WhatsApp) and other websites.

Unless expressly stated, these sites are not under our control. We accept no responsibility or liability for the content or privacy practices of third-party websites or services. Use of these services and websites is subject to their own terms and privacy policies, which you are responsible for reviewing.

16. LINKING TO OUR WEBSITE & SERVICES

  • You may link to any page on our Website and Services.

  • Links must be fair and lawful. You must not take unfair advantage of our reputation or attempt to damage our reputation.or imply any association with, or endorsement from, us when/if there is none.

  • Your link may not use any logos or trade marks displayed on our Website or Services without our express written permission.

  • You may not frame or embed our Website or Services on another website without our express written permission.

  • You may not link to our Website or Services from another website the main content of which (i) is unlawful, obscene, offensive, inappropriate, dishonest, defamatory, threatening, racist, sexist, or otherwise discriminatory, (ii) that promotes violence, racial hatred, or terrorism, (iii) that infringes intellectual property rights, or (iv) that we deem to be otherwise objectionable.

17. SUSPENSION & TERMINATION
We may suspend or terminate your access at any time if you breach these Terms. 

Upon termination:

  • Your access ends immediately

  • Upcoming bookings will be canceled without refund

  • Sections on intellectual property, data usage & protection, and liability remain enforceable

18. UPDATES TO SERVICES & TERMS 
We reserve the right to make changes to our Services at any time, including pricing, content, and availability. Where possible, we will notify users in advance.

We may also update these Terms from time to time. Any changes will be posted on our Website, with the most recent update date shown at the top. By continuing to use the Services, you agree to any updated Terms.

19. GOVERNING LAW 
These Terms of Use and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) shall be construed in accordance with and governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction.

20. DISPUTE RESOLUTION & ARBITRATION
Any disputes arising from these Terms may be referred to arbitration, at our mutual agreement. This does not affect your statutory rights to bring a claim in the courts of England and Wales. You may opt out of arbitration by notifying us in writing within 30 days of accepting these Terms. To the extent permitted by law, you waive the right to participate in class or representative actions.

21. QUESTIONS AND ADDITIONAL INFORMATION
Feel free to contact us by email at support@solotrvlr.com if you have any questions about these Terms.

Last updated: July 2025